CVS Apologizes After Pharmacist Harasses Trans Customer

25 July, 2018, 04:00 | Author: Denise Dawson
  • CVS pharmacist fired after refusing to fill transgender woman's hormone prescription | TheHill

An Arizona CVS Pharmacist was sacked after refusing to fill transgender woman's hormone therapy prescription.

In a blog post on the ACLU website, Hall wrote that she left her doctor's office one day in April with her hormone prescription, excited to become the woman she always knew she was.

When I got home, I called my doctor's office to explain what happened. The state law does not mention hormone therapy prescriptions.

The pharmacist allegedly refused to return the paper with the prescriptions.

"He did not give me a clear reason for the refusal", Hall said in the complaint. She said that he "refused to fill one of the prescriptions needed to affirm my identity" and "kept asking, loudly and in front of other CVS staff and customers, why I was given the prescriptions".

A transgender woman has spoken out after being denied access to her prescribed hormones by a pharmacist in Arizona.

Hall says she has filed a complaint with the Arizona State Board of Pharmacy.

Despite Hall's repeated attempts to contact CVS customer service to resolve the problem and get satisfaction, she says the company ignored her entirely.

The employee's conduct "does not reflect our values or our commitment to inclusion, nondiscrimination and the delivery of outstanding patient care", CVS said. Hall said a local Walgreens eventually filled the prescription.

News of the encounter comes weeks after another woman, Nicole Arteaga, was denied her miscarriage medication at a Walgreens pharmacy in the Phoenix suburb of Peoria.

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Joshua Block, a Senior Staff attorney for the ACLU, remarked that he is glad CVS has taken the necessary steps to remedy the situation and stand up for the rights of transgender individuals, claiming that everyone has the right to receive the proper healthcare they require.

AZ Central pointed out that Arizona "allows pharmacies and pharmacists to refuse to fill a prescription on religious or moral grounds".

The American Civil Liberties Union of Arizona encouraged Hall to speak out to create change on behalf of transgender people, said Steve Kilar, ACLU of Arizona spokesman.

An example of sex discrimination, according to an Obama administration training guide issued in 2016, would be a pharmacist not providing a flu vaccine to a woman and questioning her on her non-gender-conforming appearance.

"I almost started crying in the middle of the store", she recalled.

CVS says it has a history of supporting LGBTQ rights, helping to develop a guide for pharmacy care for gay, lesbian and transgender customers.

It marked her first round of hormone therapy. The pharmacist said it was against his personal beliefs.

Hall said she hopes CVS also will take action and apologize for the way she was treated.

DeAngelo added that CVS is making arrangements to speak with Hall.

According to Hall, she tried repeatedly to reach CVS' corporate complaint line, but no one apologized or addressed the incident.


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