House of Fraser cancels all online orders ZlotoNews

20 August, 2018, 01:12 | Author: Mary Valdez
  • Mike Ashley closes House of Fraser website in bitter payments dispute

Trouble continues to mount at House of Fraser as a recent report by Ernst & Young, the professional services firm, cites that the retailer owes millions of pounds to its creditors, including major luxury brand partners.

The halt to the website comes as The Times reported that employees at a key warehouse supplying products to House of Fraser stores and online shoppers have downed tools in a wrangle over delivery payment terms with Sports Direct.

According to reports, fashion brands Jigsaw, Karen Millen and Mint Velvet have removed some stock from their House of Fraser concessions.

In this latest development, the company has informed customers that it has cancelled online orders due to significant delays.

The retail chain, which was bought on Friday morning by Sports Direct owner Mike Ashley, is indebted to a slew of retailers including Giorgio Armani, Mulberry and Kurt Geiger.

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House of Fraser's concessionaires and suppliers are collectively owed at least £70 million in payments relating to sales in June and July.

"All customers affected will receive an email about the cancellation and refund in the next couple of days".

"I made an order on Sunday and still haven't received my order", said one person on Twitter. "If not can I have my money back so I can shop somewhere else". Yes a week ago for my daughters birthday. Not 1 email concerning delivery or info and now order cancelled and you say email in a few days! Visitors are greeted with the following message: "we're now working hard to make some improvements to the website".

XPO operates two warehouses, in Northamptonshire and Buckinghamshire, that handle all of House of Fraser's deliveries to customers as well as to stores.

A message posted on the retailer's website said it was "working hard to make some improvements", telling customers it will be "back up and running as soon as possible".


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