Microsoft Suspends Windows 10 Update for October Over File Deletion Complains

08 October, 2018, 23:12 | Author: Leah Owens
  • Image Microsoft and iStock

Apparently, only those people who manually installed the Windows 10 October 2018 update feature are facing this problem, since Microsoft had not started automatically rolling this latest update.

On its support page, Microsoft warns users not to install the update on their Windows 10 devices.

The software giant said in a statement: "We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating".

Some users who manually downloaded the update are finding that data contained in their Documents, Pictures, and Music folders has been deleted, or otherwise hidden from view.

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Users started reporting this issue on Reddit and Microsoft's support forums shortly after Redmond released the update on October 2.

In the meantime, home users and businesses that want to defer the Windows 10 October 2018 Update for as long as possible can follow this TechRepublic guide. "This included many crucial documents and financial info".

So the issue is being investigated, but how did Microsoft miss it in the first place? In a tweet, Sarkar said that technical support teams "have the tools to get you back to a good state". Unfortunately, it's not just the file deletions that have caused an issue for users post-update, with others complaining that the Edge browser, as well as other apps, are unable to connect to the Internet.

When the BBC used Microsoft's online chatbot to try to get help with the problem it directed us to a forum relating to a Windows 10 issue from December 2015. Unfortunately, that's often not the case, and occasionally really bad bugs - like user personal data getting deleted by the update - make it through the testing process.

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