Thousands of Northern Ireland O2 customers lose data services over technical issue

06 December, 2018, 17:55 | Author: Leah Owens
  • O2 data not working as company has network issues

Voice calls are working OK.

If you spent this morning freaking out you'd used up your data allowance and tried desperately to call O2 to give them a piece of your mind, you're not alone.

Outages were reported across the United Kingdom, including Manchester, London and Exeter.

But now message from O2 is I've no internet connection.

O2's data network is down across the United Kingdom this morning, the mobile operator said.

A spokesperson from the network has said it is investigating a technical fault that has left thousands of mobile customers unable to get online.

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The network confirmed on Twitter that its users are "unable to access data services" and 4G coverage due to a massive data failure.

It doesn't end there, because some major MVNO (virtual networks) that piggyback O2 signals are experiencing the same disruption.

Thousands of customers are believed to have been affected in the data blackout, which is also affecting customers of other mobile providers who use O2's service. "Although must say it is strangely liberating at the moment". Woke up this morning with no mobile data at all and I have turned mobile data off and also powered my device down and still no mobile data?

One of our 3rd party suppliers has identified a software issue in their system.

O2 said it would share further updates as soon as they were available. "Our technical teams are working extremely hard to resolve this", the company said.

It's encouraging users to "use Wi-Fi wherever they can".

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