CenturyLink outage impacting western Washington 911 services

29 December, 2018, 00:28 | Author: Leah Owens
  • National Century Link outage continues into Friday

The company said Thursday night the problem involved a "network element" that was affecting services but didn't provide details. The mobile phone alert, which was also mistakenly sent to people in OR, urged people to call a number with a 360 area code.

Officials in Jefferson Co. told 13 NEWS they were receiving reports of outages in the area.

The outage also cut off internet service for CenturyLink customers in some cities, including Denver, Los Angeles, Dallas and Chicago, CNN affiliate KOMO in Seattle reported.

The Iowa State Patrol said a county's 911 cellphone calls were being routed to the agency's office in Des Moines.

CRESA said as of Friday morning that 911 services have been restored in Clark County but that its still experiencing intermittent reports of 911 call failures. "We apologize for the disruption", the company wrote in a Facebook post.

Federal Communications Commission Chairman Ajit Pai called the outage "completely unacceptable" in a statement.

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"When an emergency strikes, it's critical that Americans are able to use 911 to reach those who can help".

Verizon said it had service interruptions in Albuquerque, New Mexico, and parts of Montana as a result of issues with CenturyLink.

"We are seeing good progress, but our service restoration work is not complete".

"#SLC government is now experiencing issues with our phone and internet services related to a nationwide problem".

Residential customers have also tweeted some harsh words, mostly about the lack of updates and customer service from CenturyLink.

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