BioWare apologies for messy Anthem demo launch, 'infinite loads' problems persist

28 January, 2019, 16:43 | Author: Leah Owens
  • Anthem Vip Demo Skin 3

Today players can officially get their first taste of flying, combat and the intrigue of Anthem™, as the VIP Demo is now available for Freelancers who pre-ordered* the game, as well as EA Access and Origin Access Subscribers, through January 27.**† After months of anticipation, the time has finally come for players to don their javelin and begin exploring the risky, mysterious and ever-changing world outside the walls of Ft.

To the lucky few that did manage to somehow get in, things weren't much better.

Bioware's Anthem IP is less than a month out to its release date.

Summing up the issues that players experienced during the first day of the demo, BioWare's head of live service Chad Robertson said "Yesterday was rocky". "To ensure stability, we meant to manage our servers to match the player population as it grew". 'Overall, we had excess capacity prepared for population increases, and continue to do so'.

They also said that there was an issue with player entitlements, meaning that if you had account flags for pre-order bonuses and had a certain combination of them, it ended up locking that account out of the demo.

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Implement fixes to address "infinite loads". While it did crop up in internal testing and had believed to have been resolved, the problem was "exacerbated in the real-world where differences with player's ISPs and home networks introduce new behaviour".

As a further thank you, all four javelins are available now in the Forge for players who have played in this weekend's demo.

The post then outlines three issues they are addressing, including platform connections, entitlements which blocked certain players from accessing the demo, and infinite loads which they claim mostly happens when transitioning from Fort Tarsis to an expedition.

Separately, Anthem lead producer Ben Irvo has addressed criticism of the PC version on Reddit. Seems to be a different issue that didn't come up in previous scale testing. "The team is working on it as we speak". His full response is worth a read. There was some speculation that EA and BioWare may extend the VIP demo to make up for lost time, but nope, it's over. BioWare is still investigating this, with fixes being rolled out through the weekend. However, playing the VIP demo will unlock a free gift in the main game at launch.


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